Purpose
Turn a one-time enablement effort into a repeatable, dated cadence — a phased timeline with recurring ceremonies, role assignments, certification milestones, and reinforcement loops — so GTM teams adopt new products, processes, or messaging on schedule instead of forgetting the training a week after it ships.
When to Use
Invoke this skill when the user asks to:
- Plan the enablement rollout for a product launch or major feature release
- Stand up a recurring enablement program (onboarding, ongoing skills, quarterly refreshers)
- Drive a GTM team through a process, CRM, or tooling change
- Roll out new messaging, positioning, or pricing to sales and CS teams
- Build a repeatable enablement timeline they can reuse for future launches
- Add reinforcement and certification to a program that trained once and never followed up
Inputs Required
Before starting, collect:
- Program type: Launch / process change / tooling migration / messaging update / recurring onboarding
- Target audience: Which roles are being enabled (AEs, SDRs, CSMs, SEs, partners) and approximate headcount
- Go-live date: When the audience must be ready to execute in the field
- Program owner and contributors: Who owns the program, plus content/SME/manager roles available
- Delivery constraints: Time each role can realistically give to enablement per week, plus live vs. async preference
- Existing assets: Any content, decks, or LMS courses already built vs. built from scratch
- Success definition: The behavior change or metric that proves the program worked (e.g., % reps certified, ramp time, pipeline sourced)
If go-live date or headcount is missing, assume a 4-week runway and a single 25-person GTM team, and note the assumption.
Instructions
Step 1: Set the Program Backbone
Anchor the cadence to the go-live date and work backward.
- Classify the program by urgency and complexity to pick a runway length:
- Simple messaging update → 2-week runway
- Standard product/feature launch → 4-week runway
- Process or tooling change requiring behavior change → 6-week runway
- Net-new motion or platform migration → 8-week runway
- Divide the runway into four phases: Pre-Launch (build + prime), Launch (train), Adoption (apply), Reinforcement (sustain).
- Assign each phase a start/end date relative to go-live (e.g., "T-4 weeks", "Go-live week", "T+2 weeks", "T+6 weeks").
Step 2: Map the Phase Timeline
For each of the four phases, define concrete dated activities:
Pre-Launch (Build + Prime)
- SME content intake and asset build/refresh milestones
- Manager pre-brief so frontline managers can reinforce
- Teaser communication to the audience (what's coming, why it matters, time commitment)
Launch (Train)
- Core training delivery — live session, async module, or both based on delivery preference
- Role-specific breakouts where the motion differs by role
- Baseline knowledge check
Adoption (Apply)
- Practice reps: call scenarios, mock demos, sandbox tasks, or live-deal application
- Certification checkpoint (see Step 4)
- Manager 1:1 coaching prompt tied to real pipeline
Reinforcement (Sustain)
- Spaced reinforcement touchpoints (micro-refreshers, tip-of-the-week)
- Adoption data review and gap remediation
- Retrospective and cadence-reset for the next cycle
Step 3: Define the Recurring Ceremony Schedule
List every recurring meeting or touchpoint with owner, audience, frequency, duration, and purpose. Include at minimum:
- Kickoff / launch session — one-time, all audience
- Role breakouts — per role, during Launch/Adoption
- Office hours — weekly during Adoption, standing 30 min
- Manager sync — weekly, program owner + frontline managers, to review adoption signals
- Reinforcement drop — async, weekly during Reinforcement
- Retro — one-time at T+phase-end
Format as a table: Ceremony | Owner | Audience | Frequency | Duration | Purpose.
Step 4: Build the Certification & Milestone Track
Define what "ready" means and how it's verified:
- Knowledge milestone: Quiz or assessment with a pass threshold (default 80%)
- Application milestone: A demonstrated skill — recorded pitch, mock demo, scored call, or completed sandbox task — with a rubric of 3-5 criteria
- Certification deadline: A dated cutoff (typically go-live + 1 week) with a defined consequence/escalation for non-completion
- Recertification cadence (for recurring programs): quarterly or per major release
Step 5: Assign the RACI
For each phase, specify who is Responsible, Accountable, Consulted, and Informed across: Program Owner, Content/SME, Frontline Managers, Learners, and GTM Leadership. Keep it lightweight — one accountable owner per phase.
Step 6: Define Reinforcement Loops
Specify the spaced-reinforcement mechanics that prevent forgetting:
- Reinforcement channel (Slack, LMS, email, huddle)
- Cadence over the 6 weeks post-launch (front-loaded, then tapering)
- Manager reinforcement prompts tied to real deals
- The feedback loop that routes recurring knowledge gaps back into content updates
Step 7: Set Adoption Metrics & Reporting
Tie the program to the success definition with 4-6 tracked metrics:
- Leading: attendance %, certification %, content consumption
- Behavioral: usage of new talk track/tool/process in the field
- Lagging: the business metric from inputs (ramp, pipeline, win rate) Specify what gets reported, to whom, and at what cadence (weekly during program, monthly after).
Output Format
- Structure: Phased timeline first, then supporting schedules and tracks
- Length: 1,000–1,400 words
- Format: Dated phase timeline as structured bullets; ceremony schedule and RACI as tables; metrics as a labeled list
- Sections: Program Backbone → Phase Timeline (4 phases, dated) → Recurring Ceremony Schedule (table) → Certification & Milestone Track → RACI (table) → Reinforcement Loops → Adoption Metrics & Reporting
- Tone: Enablement program manager — operational, dated, execution-ready; every activity has an owner and a date relative to go-live
Quality Checklist
Before delivering output, verify:
- [ ] Every phase has explicit dates expressed relative to go-live (T-minus / T-plus)
- [ ] The ceremony schedule table includes owner, frequency, and duration for each recurring touchpoint
- [ ] Certification includes both a knowledge threshold and an application rubric with a dated deadline
- [ ] The RACI names one accountable owner per phase — no phase left unowned
- [ ] Reinforcement loops span at least 6 weeks post-launch, not just a single follow-up
- [ ] Adoption metrics include at least one leading, one behavioral, and one lagging measure tied to the stated success definition
Notes
- The most common failure mode is a strong launch week with zero reinforcement — weight the design toward the Adoption and Reinforcement phases, not just the training event.
- Manager involvement is the highest-leverage variable; if frontline managers aren't briefed before launch, adoption stalls regardless of content quality.
- Build the cadence to be reusable: once dated relative to go-live, the same structure can be re-run for the next launch by simply shifting the anchor date.
- For recurring programs (onboarding, quarterly refreshers), design the retro-to-content feedback loop so each cycle improves the next.
How to use this skill
This file is a Claude Code skill in Anthropic's standard format — markdown with YAML frontmatter at the top.
Installing in Claude Code:
~/.claude/skills/<folder-name>/SKILL.md— auto-loads in every session anywhere on your machine (recommended for skills you'll use across multiple projects)<your-project>/.claude/skills/<folder-name>/SKILL.md— auto-loads only when working in that project (recommended for project-specific skills)
Restart Claude Code or open a new session to register.
Using in Claude.ai, ChatGPT, Gemini, or other AI tools:
- Drag this file into a new chat, or copy and paste its contents
- Send your task or request as your next message — the AI will apply the skill where it fits
For Claude Code skill details: https://docs.anthropic.com/en/docs/claude-code/skills